What Information We Hold and Why
We collect three categories of information when you use your account. First, registration data: your name, email address, and the mobile number you link to your account. Second, payment data: transaction references tied to bKash, Nagad, or Rocket transfers — we do not store your full
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wallet PIN or bank credentials, only the reference numbers needed to verify a deposit or match a withdrawal. Third, device and session data: your IP address, browser type, and the pages you navigate within the account area, which we use to detect unusual login attempts and
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keep your session intact across devices. We do not sell any of this data to third parties for marketing. Retention periods vary by data type — transaction references are held for the period required under applicable financial record rules; session logs are cleared on a rolling
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basis. Where you have linked a payment method, that link stays active until you remove it from your account settings or submit a removal request to our support team. Whether this policy applies to you fully depends on your local law and the eligible regions we
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serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.